Help and frequently asked questions

About Poopee

What is Poopee?

Poopee is an all-natural doggy pee pad made entirely of 100% grass. The package you receive is everything you need, the box turns into the tray.

Why is Poopee?

99% of Singaporeans live in apartments and don’t have access to the dog’s instinctual natural toilet of choice.

So we resort to using unnatural disposable synthetic pee-pads that harm the environment. Some dogs can’t even use conventional pee-pads even if they are left at home alone the entire day to hold their business. They’d rather wait the entire day for their pawrents to come home and bring them for a walk before relieving themselves.

Where do I put it?

We recommend to put the Poopee Ecoturf near a breezy window or even better, a balcony. As the Ecoturf is actual live grass, having sunlight will better preserve its green hue.

Why does it smell?

Yes! It's absolutely normal, remember it's REAL grass which is why your dog will LOVE it. However, we understand that an earthy smell can be a little too much Mother Nature for some.

What do I do with it?

Just leave the Eco-turf box setup near where your dog usually goes to pee pee poo poo or near a window / balcony.

You don't have to worry whenever your dog pees, the grass will absorb the pee.

However when your dog goes no. 2, please clean it up and dispose of it like how you normally would.

You can mist the Eco-turf lightly once a week with plain tap water to keep it from drying out.

How long does it last?

With water, light and no dogs present our grass can survive indefinitely under normal conditions. Even if the grass arrives a little "shocked" by shipping it can easily come back if provided a good environment.Frequency of use by your dog contributes to a shortened life span. Under normal use, with a single dog, we expect the grass to last anywhere from 1-4 weeks. Your individual results vary depending on how heavily it’s used (i.e. frequency of use each day, number of dogs using it, amount of urine, etc).

Why is it turning brown?

Contrary to popular belief, the color of the grass is not important to your dog. Remember, on a walk your dog will pee on green grass, yellow grass, a pole, a curb, a patch of dirt, etc. If you're concerned the grass is not perfectly green, just remember your dog is color-blind ;)

Does the eco-turf have bugs?

Every once in a while you may encounter a little critter. This is because our grass is a real, living plant that is grown outdoors on a farm. If you do see a bug we recommend spraying your grass with an organic solution (put a few drops of dish-washing soap, neem oil or peppermint with water).

Do I need to water the Eco-turf?

We suggest you only water the Eco-turf as needed because most dogs don't like walking on wet grass! If your dog does not mind a little watering will extend the life of the lawn. But please keep in mind (and this is VERY important) that should the grass die for ANY reason your dog will still use it! Only humans care about the grass' color and your dog will continue to use the grass when the color turns and as long as the Doggielawn is not moist and is free of poop!

Why is Real grass better than Synthetic grass?

For a couple different reasons. Despite the claims of manufacturers, dog’s will not instinctively use synthetic grass unless it is sprayed with a chemical urine substitute. The chemicals are harsh and your dog is exposed to them with each use. The Doggielawn experience could not be more different. Dogs use the grass instinctively, often without training, because of the real grass and earth odors. Furthermore, there are no harsh chemicals of any kind present in the grass.

It’s also less work! Synthetic grass systems, have drip trays and catch basins that fill with pet urine. You must empty and wash them regularly to get rid of the bacteria and odor. Who wants to do that?

With Doggielawn, urine is absorbed by the grass and broken down by the natural and harmless microbes found in grass. You must remove solids just like you would on a walk or with a synthetic system. Under normal use, the grass will eventually saturate and need to be thrown away after 1-2 weeks (varies by frequency of use and size and number of dogs). And, of course Doggielawn is MUCH better for the environment!

Is Eco-turf really better for the environment?

Artificial grass emits VOCs (Volatile Organic Compounds), basically chemical fumes, which are not only bad for the environment but for humans and dogs as well. Secondly, the carbon footprint for manufacturing artificial grass is extremely high – it is a very energy intensive process during which greenhouse gases are emitted.

Although some have accused natural grass of also producing greenhouse gasses, research conducted by Berkeley’s Laboratory for Manufacturing and Sustainability has found that artificial turf releases more greenhouse gases in its production, transportation and processing than the production and maintenance of natural turf.

How long will you hold my item(s) at the store?

As soon as your order is ready, we will send you a "Ready for Pickup" email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location.

It's raining, Do I need to cover the Eco-turf?

If you keep your grass on a balcony or outdoors, we definitely recommend covering the grass while it rains or moving it inside.

Our grass is designed to absorb liquid from your pet and to prevent you from having to do any dirty clean up work. In order for your grass to continue doing its job, we recommend your Doggielawn stay out of the rain to keep it from being over saturated. Plus, those pups prefer their grass squish-free. Your grass will love you and so will your dog!

My dog keeps digging the grass

For those playful pups, the grass is a new novelty that gets their curiosity going, which sometimes results in digging and chewing. We suggest that you supervise your dog when using the Eco-turf to continually reinforce positive behavior AND immediately put a stop to any undesired behavior like digging, chewing and snoozing! After a little while, your dog will get the hint and stop digging. We also recommend aviary netting and zip ties as another option to get your dog to stop chewing or digging up the grass until they get trained on how to use it.

When do I know it's time to change the Eco-turf?

You'll know it's time to change the grass when your dog starts peeing on the edge of the lawn. That means the grass is too saturated with their own scent and they're looking for a fresh spot to "go!"

Pro tip: We like to think of the lawn as a sponge. Meaning, the lawn performs best when it’s dry (we recommend watering it very little so that it stays thirsty). When your pup uses it, urine will absorb into the soil. Over time, as it fills up the lawn could still be green, brown, or somewhere in between! After a couple of deliveries, you will get to know how long it lasts with your dog.

Orders

How can I place an order?

Once you have fallen in love with an item, just add it to your cart by clicking on the “Add to Cart" button. Products in your cart are reserved for you only after you have successfully completed the checkout process.

Can I reserve items prior to payment?

Unfortunately, we cannot meet all requests to reserve items. As many of our pieces are one-of-a-kind or limited edition, there is always the possibility that items may sell out. Therefore, we highly recommend purchasing swiftly in order to avoid disappointment.

I placed an order. What happens next?

After you've placed your order and your payment and shipping details have been verified, you will receive an Order Confirmation by email.

How can I find the status of my order?

Once we confirm the availability of your purchase with our vendors, your order will be prepared for dispatch.

Payments

How can I pay?

We accept payment by PayPal, or credit card (Visa, MasterCard, American Express).

How can I pay by Paynow / Bank Transfer?

Not right now

Can I pay by credit card?

You can comfortably and securely pay with your credit card during checkout. We accept MasterCard, Visa, and American Express.

What about PayPal?

You can also safely and easily pay via PayPal during checkout. At the end of the ordering process, you will be redirected to PayPal.

Shipping

How are items shipped?

Customer Care Service includes logistics specialists who can securely coordinate all transportation matters on your behalf.

How long will it take to receive an item?

Shipping times will vary, as all items are shipped directly from us.

But generally 2-4 working days from when you've placed your order.

I need my order to be delivered fast. Can I book express shipment?

We completely understand that delivery of our one-of-a-kind items sometimes just can’t come fast enough. If you are interested in express delivery, please get in touch with us prior to your order at bork@poopee.sg. Please note that all express shipments are subject to a surcharge.

Returns

Can I return an item purchased?

Yes! We are certain that you will love the pieces we offer. However, if you are not completely satisfied with your purchase, you may return any eligible product within 3 days of delivery.

I received a damaged item. What are the next steps?

If you believe you received an incorrect, misrepresented, or defective item we do our best to process your refund swiftly. Please follow these simple steps:

1. Send us an email at bork@poopee.sg that informs us of your wish to return your purchase. For speediest processing, please include your name, telephone number, order number, and, where applicable, photographs documenting the damage or error.

2. Once your request is received and approved by our Customer Service team, we will send you a printable shipping label.

3. Refunds will be processed after the goods have been received by the dealer of origin. You are responsible for safely packing and shipping the item back to the dealer.

  • Unanswered questions?

    For more information and requests, please get in touch via phone or e-mail
    as stated above.